Hospital Overview

Guide to Outpatient Services

Guide to TMDU Help Desks

  1. Medical Welfare Unit (Welfare and Liaison Services Center: 1F, Medical Bldg. A, on the left as you come through the main entrance to the hospital)
    Social workers and nurse care coordinators (nurses who coordinate discharge planning) are on hand to deal with any inquiries regarding medical treatment at home following discharge and/or hospital transfers, concerns about the payment of medical bills, inquiries regarding the medical expenses subsidy program for patients with intractable diseases or the notebook for persons with disabilities, and all other inquiries relating to Japan’s social welfare system. In principle, reservations are required, so please contact the unit ahead of time.
    ・Opening hours: 9:00-16:00
     (excluding Saturdays, Sundays, public holidays and the New Year holiday period)
    ・Telephone No.: 03-3813-6111 (switchboard)

  2. Patient Counseling Unit (Welfare and Liaison Services Center: 1F, Medical Bldg. A, on the left as you come through the main entrance to the hospital)
    Counselors are on hand to deal with any opinions, requests or concerns, etc. about the hospital. You are welcome to come to the unit directly or may contact us by phone for advice.

    ・Opening hours: 9:00-16:00
     (excluding Saturdays, Sundays, public holidays and the New Year holiday period)
    ・Telephone No.: 03-3813-6111 (switchboard)

  3. Cancer Counseling & Support Center (Tumor Center, Cancer Counselling & Support Department, 3F Medical Bldg. A, next to the escalator)
    Social workers and nurses are on hand to deal with any concerns and/or difficulties relating to cancer in general, from pre-diagnosis through palliative care. You are welcome to come to the unit directly or may contact us by phone for advice. (Please note that reservations will be given priority.)
    ・Opening hours: 9:00-16:00
     (excluding Saturdays, Sundays, public holidays and the New Year holiday period)
    ・Telephone No.: 03-5803-4008 (direct)
    ※Appropriate measures will be taken to ensure that you are in no way disadvantaged by your consultation.

Notes

1.Handling of prescriptions

At this hospital, prescription drugs are, in principle, dispensed by “Out-of-hospital Health Insurance Pharmacies”. Your cooperation in this matter is appreciated.
・ Out-of-hospital prescriptions
Place your prescription in your billing information file and present it to the 1F Billing Counter (2). Your prescription will be returned to you once it has been checked.
・ In-hospital prescriptions
You will be given a “medicine coupon” at the 1F Billing Counter (2). When this number is displayed on the number display card of the 1F Pharmacy (8), please go to the counter to collect your prescription.

2.Applications for certificates, etc.

Applications for medical and other certificates should be submitted to the 1F Certificate Counter (4) prior to your medical examination.
Opening hours: 8:30-16:30

3.Request for letters of referral

This hospital is a Special Function Hospital that is authorized by the Ministry of Health, Labor and Welfare to provide advanced medical treatment. New patients, patients who have not visited the hospital for more than three months, and returning patients who are to be examined by a different clinical department than usual are, in principle, required to provide a referral letter (medical information provision form) from another medical institution.

This requirement applies to all clinical departments, so please be sure to bring a letter of referral from your doctor when you visit the hospital. Please note that failure to present a referral letter (medical information provision form) may result in your being unable to receive same-day medical examination.

Please note, that if, following discussion with hospital staff, you are examined at this hospital and have not presented a referral letter, you will be charged an Appointed Treatment Fee (of ¥8,250 at cost) in addition to your medical consultation fees.

Your understanding and cooperation with regards to this matter is appreciated.

What is meant by a gap of over 3 months (since your last examination)
・The three-month period is counted by calendar months.
・If, for example, you were examined on April 10, a gap of over three months means that your next visit occurs in August or thereafter.

Philosophy
To continue to provide safe, high quality, advanced medical care as a hospital that is open to society as a whole.
Basic Policies
1. To provide patient-centric, high quality, holistic medical care
2. To cultivate compassionate medical professionals
3. To develop and practice high-quality medical care
4. To be an open hospital that is responsive to patients’ needs
Patient Rights and Responsibilities
  1. All patients have the right to receive equitable medical treatment without discrimination.

  2. You have the right to have your medical condition, diagnosis, prognosis, treatment methods and other matters explained to you in understandable terms.

  3. You have the right to decide on the method of treatment you will receive on the basis of a full explanation and relevant information regarding your condition.

  4. Patient privacy is protected.

  5. Having received adequate explanation thereon, you have the right to participate in clinical research, of your own volition and may withdraw at any time.

  6. Your cooperation in the training of medical personnel is appreciated.

  7. You are asked to be as accurate as possible in communicating information regarding your own health to your healthcare provider.

  8. In order to ensure that all patients receive appropriate medical care, please take care to avoid interfering with the treatment of other patients or the provision of medical care by hospital staff.

Our policy on the refusion of blood transfusions for religious or other reasons
At this hospital, every effort is made to treat patients without engaging in blood transfusions. If, however, a physician decides that a blood transfusion has the potential to save and/or sustain life, our policy is to carry out this procedure (i.e. blood transfusions are avoided wherever possible, but will be authorized as a life-saving measure).
Your understanding and cooperation with regards to this matter is appreciated.

Map

Guide to Outpatient Consultations

New patients are asked to bring a letter of referral (medical information provision form) from another medical institution.
As of April 1, 2017, this referral requirement applies across at all clinical departments.
This hospital is a Special Function Hospital that is authorized by the Ministry of Health, Labor and Welfare to provide advanced medical treatment.
New patients*1 are required to present a letter of referral (medical information provision form) from another medical institution. We appreciate your understanding and cooperation in this matter. The hospital accepts first-time appointments for new patients*2.

*1 “New patients” refers to patients visiting this hospital for the first time, those visiting a different clinical department for the first time and those who have not visited the hospital for more than three months (with the exclusion of regular follow-up visits at the request of a physician).
*2 We will see whose condition is urgent and is deemed to require treatment at this hospital without a referral letter, but such patients will be required to pay an additional appointed treatment fee of 8,250 yen (tax included) at the time of their first consultation.

Consultation opening hours

9:00

First consultation opening hours

8:30~14:00 Hematology, Rheumatology, Pulmonary Medicine, Nephrology, Gastroenterology and Hepatology, Cardiovascular Medicine, Neurology, Diabetes, Endocrinology and Metabolism, Department of Family Medicine, Peripheral Vascular Surgery (Monday, Wednesday and Friday only), Breast Surgery (Monday, Tuesday, Thursday and Friday only), Colorectal Surgery (Tuesday and Thursday only), Esophageal Surgery, Gastric Surgery (Tuesday, Wednesday and Friday only), Hepatobiliary and Pancreatic Surgery (Monday, Wednesday and Friday only), Neurosurgery, Dermatology, Urology, Perinatal and Women’s Medicine, Radiation Oncology, Psychiatry (by appointment only), Psychosomatic and Palliative Medicine (by appointment only), Chemotherapy and Oncosurgery (Monday, Tuesday, Thursday and Friday only)
8:30~12:00 Pediatrics, Orthopaedic Surgery, Ophthalmology, Plastic and Reconstructive Surgery, Cardiovascular Surgery (Tuesday and Thursday only), Thoracic Surgery (Tuesday and Thursday only)
8:30~11:30 Otorhinolaryngology, Head and Neck Surgery
8:30~11:00 Endovascular Surgery (Tuesday only), Anesthesiology (Monday, Wednesday and Friday only)

 

Hours for returning patients

With appointment Any time (on the day of your appointment)
Without appointment 8:30–11:00

No-consultation days

Saturdays, Sundays, public holidays, and the New Year holidays (December 29 through January 3)

Collection of Appointed Treatment Fees for Out-of-Hours Services

Since our emergency outpatient department accepts patients with emergencies from the local community, as of March 1, 2013, “out-of-hours consultations for non-emergency (so-called mild-symptom) patients” will be charged an appointed treatment fee for out-of-hours services of 5,500 yen (tax included).
As an unavoidable measure that is intended to enable us to provide safe, high-quality medical care to everyone in the community, your understanding is appreciated.

Appointed treatment fee for out-of-hours services 5,500 yen (tax included)
Applicable hours Weekdays: 17:15–8:30 the following morning 
Weekends & holidays: All day

Persons not required to pay the appointed treatment fee for out-of-hours services of 5,500 yen (tax included) (Exclusion criteria)

  • Those who have been instructed by a physician from this hospital to visit the emergency department for injections, treatment, etc.
  • Those who are admitted following treatment.
  • Those who had an examination at the hospital that day and were re-examined after hours due to exacerbation of symptoms.
  • Those who present a referral letter from another hospital for emergency outpatient treatment.
  • Those who are eligible to receive a range of public funding for income support, specific diseases, etc.

How to Check-in

New patients and patients returning after three months or more

Please complete a “Treatment Application Form” on the first floor.
Submit your health insurance certificate, referral letter (medical information provision form) and treatment application form to the 1F First Consultation Counter.

Returning patients with an appointment

Please have your patient registration card with you and use it to check in at one of the automatic reception machines on the first floor.
The number on the printed receipt you will receive is your billing number. Please retain this receipt until you make payment for your visit. Once you have checked in, please proceed to the relevant department.

Examination process

Automatic Reception Machines (Guide)

These machines are only for the use of returning patients who have an appointment.
Returning patients who do not have an appointment should proceed directly to the reception desk of the clinical department in which they are seeking consultation.

Returning patients without an appointment

Please go directly to the reception desk of the department where you wish to be examined by 11:00.
You will be issued with a receipt at reception. The number on this receipt is your billing number. Please retain this receipt until you make payment for your visit.

Returning patients who will be examined by a different department

Please go directly to the reception desk of the department where you wish to be examined and present a referral letter (medical information provision form) and your patient registration card. Please check the first consultation opening hours as reception hours vary among clinical departments.

Appointments for first-time consultations

Please obtain a doctor’s referral (a medical information provision form) ahead of time.

All clinical departments (with the exclusion of Psychiatry and Psychosomatic & Palliative Care)

Appointment reception hours 12:00–16:00
(excluding Saturdays, Sundays, public holidays and the New Year holiday period)
Appointment hotline 03-5803-4655

Psychiatry, Psychosomatic & Palliative Care

Always contact the hospital in advance.

Appointment center opening hours 14:00–17:00
(excluding Saturdays, Sundays, public holidays and the New Year holiday period)
Appointment hotline 03-5803-5673

※Always contact the hospital in advance.

Second Opinion Services for Outpatients

The purpose of the Second Opinion Outpatient Department

The purpose of the Second Opinion Outpatient Department is to provide the opinion and judgement of our specialists regarding the diagnosis and treatments patients are receiving from medical institutions (hospital, clinics, etc.) other than Tokyo Medical and Dental University Hospital. The opinions thus offered are intended to aid the patient and their physician in determining the most appropriate course of treatment.

This department offers patients an opportunity to consult our physicians regarding their treatment, etc. We do not advocate changes to primary care physicians or treatment location. Accordingly, no examinations or treatments are administered during a consultation. Our physicians will offer their opinion on the basis of information provided by the patient and documents provided by their primary care physician.

Please note that second opinion consultations differ from regular outpatient consultations.

Eligibility Criteria

Patients and/or their family members.

  • When a patient is unable to visit the hospital due to unavoidable circumstances Family members will need to present a Letter of Consent.
    When the family name of the patient and that of the person receiving consultation are different, you will need to submit documents that confirm your relationship to the patient (copies of the family register, health insurance card, etc.).
  • When the patient is a minor or has difficulty signing the consent form, etc.
    Please provide documents confirming your relationship to the patient (copies of the health insurance card, etc.).
  • Procedures and fees differ for overseas residents and those who do not have a Japanese health insurance card.

Please consult the International Health Care Department for further details.
http://www.tmd.ac.jp/ihcd/

Exclusion Criteria

As a general rule, we do not provide consultations to the following applicants or in the following situations:

  1. Applicants other than the applicant or a family member.

  2. Consultations regarding mental illness.

  3. The necessary documentation (see “Consultation Requirements” below) specified by the hospital has not been presented.

  4. The applicant has complaints about their primary care physician and wishes to inquire about or file a medical malpractice lawsuit.

  5. The applicant wishes to discuss an individual who is already deceased.

  6. The applicant wishes to discuss residual symptoms after fundamental treatment is complete.

  7. The hospital has been unable to contact the applicant for more than two months following application.

Please note that other applications may be turned down on the basis of their content.

Consultation Times and Fees

  1. Consultation Time
    Approximately one hour.
    This includes the consultation (approximately 45 minutes) and the time needed for the physician to compile his/her report (approximately 15 minutes).

  2. Fees
    ・44,000 yen(tax included) *For residents in Japan.
    ・88,000 yen(tax included) *For non-residents in Japan.
    Second opinion fees are not covered by health insurance. There is no charge for inquiries or reservations. Appointments may be cancelled. Fees are payable at the end of the consultation session.

Consultation Requirements

  1. Application documents (we will mail these to you if you do not have a printer)
    ■Application form (PDF)
    ■Consent form (PDF)
    *Only when the applicant is unable to visit the hospital in person
    ■Documents confirming your relationship to the applicant (copies of the family register, health insurance card*, etc.)
    *Where the patient is a minor or has difficulty signing the consent form or has a different surname to the applicant
    *Please mask (blot out) the insured person’s code/number first.

  2. Items to be requested from/prepared by the primary care physician
    ■A “medical information provision form”stating the purpose of the second opinion
    *The format used by the medical institution where the applicant is currently receiving treatment is acceptable.
    ■Data from all tests performed to date
    ・ Blood test results (a chronological sequence of several tests if multiple tests have been performed)
    ・ Ultrasonography results and images
    ・ X-rays, CD-R disc of MRI / CT scan images (multiple images, where possible; x-ray film may be submitted if no CD-R discs are available)
    ・ Pathology report
    ・ Color copies of endoscopic digital photographs
    ・ Data from other tests performed (electrocardiograms, respiratory function, surgical records, etc.)

How to Apply

*Second opinion consultations are by appointment only. Applicants should be submitted in person or by a family member.

  1. Please read the Guide to Second Opinion Consultations (PDF)

  2. If you have any questions regarding the consultation procedure, please call the department either in person or through a family member.

  3. Please mail the application form, medical information provision form and test results to the hospital.

  4. We will contact the applicant by telephone regarding the consulting physician and the date and time of the consultation.

  5. Your consultant will be chosen from among our physicians based on their specialty.

*If you would like to cancel your appointment, please contact us as soon as possible.

Inquiries / Mailing Address

Mailing address Second Opinion Outpatient Department
Tokyo Medical and Dental University, Medical Hospital
1-5-45 Yushima, Bunkyo-ku, Tokyo, 113-8519
TEL(direct) 03-5803-4568
(Weekdays 9:00–16:00)
Access

〇By train
・Approx. five minutes on foot from the Ochanomizu-bashi exit of JR Ochanomizu station
You will see the hospital on the right as you exit the station.
・Approx. ten minutes from Shin-Ochanomizu Station (Chiyoda Line)
Approx. two minutes from Ochanomizu Station (Marunouchi Line)

〇By car
The entrance to the parking lot is on the north side of Hongo-dori.
*Please note that right turns are prohibited.
When you arrive at the hospital, please inform the staff at the “Information Counter,” which is located to the left of the main entrance in the first-floor lobby.

Payment of Medical Expenses

Credit and Debit cards

We accept the following credit and debit cards (cash cards).

You can also pay using a cash card from any municipal bank (except the former Bank of Tokyo-Mitsubishi), regional banks, shinkin banks, post office or agricultural cooperative bank.
We do not accept certain cash cards.

Payment hours

1F Outpatient Hall, Medical Bldg. A
Weekdays 8:30–18:00 (Payment counter)
No. of ATMs available: Five
After-hours payments: Weedays 18:00–8:30
Any payments made on weekends or public holidays will be treated as after-hours payments.


Payment precautions

  1. When paying by credit card, you can choose to pay in a single installment, multiple installments or by revolving payment.
  2. Note that when paying by installment or revolving payment you will need to pay at the counter.
  3. Irrespective of the amount, you will be required to enter your 4-digit PIN when paying by credit card or debit card.
  4. Please check your credit limit before making payment.
    For more information on your credit limit, consult your credit card provider.
  5. When paying by debit card (cash card), please check your balance in advance as the money will be deducted from your account immediately. You will also be required to enter your 4-digit PIN.

We’ve introduced a Quick-Turnaround service.

Use this QR code to register for the service online
(registration is free)
You can also register here.

  1. Guide to our Quick-Turnaround service
  2. Accessing your receipts for use of the Quick-Turnaround service
  3. FAQ

Our Quick-Turnaround service allows you to make payment at any of our health insurance card counters located on the 2F, 3F and 4F! This means you can leave the hospital after your consultation without returning to the first floor.
[Quick-Turnaround hours] 9:00–16:00

Please note that the service is not available to certain patients, including those with management slips and CD-ROMs.
For more information, please ask at a health insurance card counter.

Guide to our Quick-Turnaround servicePDF

Contact information:
Business Section, Income Division
(Tel.) 03-5803-5130

Weekdays 8:30–18:00
(excluding public holidays)

Hospital Admissions Guide

Visiting our patients

As a general rule, we ask that you refrain from visiting our patients. Only those who meet the following requirements are permitted to enter patient rooms:
・Those visiting a patient at the request of the hospital
・Those who are authorized to be in attendance

When visiting a patient, please be sure to wear a mask and to disinfect your hands with alcohol.
Alcohol-based hand sanitizers have been placed in all wards.

※Masks are in short supply. Visitors should bring their own masks.

Please consult ward staff for further details on visiting patients.

※The following rules will be implemented from Monday, March 23, 2020. We appreciate your understanding and cooperation.

Screening upon arrival (hand hygiene, temperature screening)
Outpatients and those attending an inpatient must undergo temperature and symptom screening upon arrival and must disinfect their hands.
If you have a fever, please let us know when you arrive. You will be shown to an examination room following further inquiry into your symptoms. Please note, that you may be unable to receive your appointed medical treatment in a regular examination room as a result.

The screening locations are as follows:

1st Floor Entrance (map)

Basement Entrance (map)

※Visitors who have a high temperature,
including those without an appointment and those attending an inpatient will not, in principle, be permitted to enter the hospital.

[Warning] Access restrictions
While screening is in progress, access to the hospital is limited to the above locations (all other entrances are closed).

Message from the Hospital Director

Tokyo Medical and Dental University Medical Hospital strives to be accessible to the community and provide high-quality, advanced treatment to our patients at all times. We believe it is our responsibility to develop and practice safe, cutting-edge care while providing a calming and secure environment for those who are unwell. Furthermore, we ensure full transparency and accountability in our role as a hospital open to the community.

Based on this mission, we have set the following goals:

  1. To provide patient-centric, high-quality, holistic medical care

  2. To cultivate compassionate medical professionals

  3. To develop and practice high-quality medical care

  4. To be accessible to the community and responsive to patient needs

As a Special Function Hospital, we work closely across departments to provide integrated treatment tailored to individual patients. We also coordinate across disciplines to develop new medical technology and cultivate outstanding personnel through dedicated training. In our role as an emergency care provider, we focus on the development of acute care, working side by side with clinics and convalescent homes to build a wide-ranging medical system over the long term.

Our hospital consists of 41 departments and 28 central clinical facilities, treating some 580,000 outpatients annually. In addition to centers for different intractable diseases, our medical treatment center experts provide treatment for specific diseases. Our staff work daily to improve our standard of care, so that Tokyo Medical and Dental University Medical Hospital can be a comforting oasis for those who are unwell.

Thank you for your understanding and support of the work we do.

Hospital Director Profile

Shinichi Uchida, Hospital Director

Hospital Director, Tokyo Medical and Dental University Medical Hospital
Professor, Department of Nephrology, Tokyo Medical and Dental University

Affiliated Academic Societies
  • The Japanese Society of Internal Medicine
  • The Japanese Society of Nephrology
  • The Japanese Society for Dialysis Therapy
Community Service Activities
  • Trustee, Japanese Society of Internal Medicine
  • Director, Japanese Society of Nephrology
  • Trustee, Japanese Society for Dialysis Therapy
Field of Expertise
  • Nephrology